Our policy on returns, refunds, warranty, and how we resolve issues with your order.
At PrimeBoxSolutions, we take pride in supplying quality products that are accurately described and honestly graded. We back every purchase with a 60-day return policy and full refund guarantee. In the rare event that something is not right with your order, this policy explains your rights and exactly how we will resolve the issue — promptly and fairly.
Refund & Replacement Policy
If you're not happy with your unit, you'll receive a full refund.
Delivery fees are non-refundable, as we cover the cost of picking the unit back up.
You can choose a replacement unit or a refund — whichever works best for you.
Manufacturer's Warranty — Included on Every Purchase
All containers purchased from PrimeBoxSolutions include a full manufacturer's warranty, automatically applied at the time of purchase. This warranty covers the structural integrity of the unit, including the frame, walls, roof, and doors, ensuring the container is delivered in wind‑ and water‑tight condition with fully functional locking mechanisms.
Warranty documentation is provided upon delivery, and our support team is available for any assistance related to your unit.
60-Day Return Policy — Full Refund GuaranteedYou have 60 days from the date of delivery to initiate a return for a full refund. No restocking fees. No hidden deductions. Your satisfaction is our priority.
1. Our Commitment to You
Every container and portable building we sell is inspected, graded, and described as accurately as possible before sale. We believe in complete transparency — if a unit has surface rust, dents, or any characteristic worth noting, this is disclosed in the product listing. For safety reasons we don't offer in-person inspections before purchase, but we are always happy to provide additional photos, a video walkthrough, or a detailed condition report on request.
2. Return Eligibility
You may return your unit within 60 days of delivery for a full refund if:
The container or building delivered does not match the grade, size, or specification described in your order confirmation
The unit is not wind and watertight as stated (for Grade A and One-Trip units)
The unit has structural damage that was not disclosed prior to sale
The wrong product was delivered
You are not satisfied with your purchase for any reason within the 60-day window
3. Products That Cannot Be Returned
Containers or buildings that have been modified, converted, painted, drilled, or altered in any way after delivery
Custom-built or bespoke conversion orders (unless structurally defective)
Units returned after 60 days of delivery
Products sold as Grade B / As-Is where the condition was fully disclosed prior to sale
4. How to Report a Problem — Step by Step
Step 1 — Do not modify or alter the unit in any way, as this will void your ability to return it.
Step 2 — Take clear photographs of the issue from multiple angles, including the unit's serial number or identification plate.
Step 3 — Contact us within 60 days of delivery by email at support@primeboxsolutions.com or by phone at 909-909-4461. Include your order number, a clear description of the issue, and your photographs.
Step 4 — Our team will review your claim within 2 business days and contact you to discuss the resolution options available to you.
5. Resolution Options
If you're not happy with your unit, you choose the outcome:
Full Refund — A complete refund of the unit's purchase price, issued within 5–10 business days of the unit being returned to our depot. No restocking fees. Delivery fees are non-refundable, as we cover the cost of picking the unit back up.
Replacement — We arrange collection of the original unit and deliver a replacement that meets the agreed specification, at no additional cost to you.
6. Refund Processing
Approved refunds are processed within 5–10 business days of the returned unit being received and inspected at our depot. Refunds are issued in full to the original payment method for the unit's purchase price — no deductions, no restocking fees. Delivery fees are non-refundable, as we cover the cost of picking the unit back up. For bank transfers and ACH payments, allow up to 5 additional business days for funds to appear depending on your bank.
7. Return Logistics
For approved returns, we arrange collection of the unit from the original delivery address at our cost. Please ensure the unit is accessible for collection in the same way it was for delivery. If the unit has been moved to a different location after delivery, additional collection charges may apply.
Important: Site Preparation Before Delivery
Before delivery, you must prepare your site to ensure safe delivery and minimize the risk of accidents or injuries. Please ensure the following:
Ensure there are no overhead obstructions such as cables or tree branches near the delivery site.
The ground must be level and solid. If the delivery site has soft or unstable ground, it is advisable to provide concrete footing or a bed of gravel for support and stability.
Remove any obstructions or debris from the entrance and access way to your property.
Failure to adequately prepare your site may result in delivery delays or additional charges. If you are unsure about your site suitability, contact our team before delivery and we will be happy to advise.
8. Contact Us
To report an issue, initiate a return, or ask questions about this policy: Phone: 909-909-4461 | Email: support@primeboxsolutions.com | Monday – Friday, 8:00AM – 8:00PM.
Book an Appointment
Tell us a little about your project and preferred time, and our team will confirm your appointment. Please note: we don't take in-person appointments during sales — every appointment is handled by phone or video call.
