Frequently Asked Questions

Simply contact our sales team by phone at 909-909-4461 or by email at support@primeboxsolutions.com and tell us what you need. We will prepare a detailed quote and send it to you as a formal invoice. Review it at your own pace — if you are happy with everything, sign the invoice and return it to us. We will then issue a payment invoice so you can pay securely using Bitcoin, PayPal, credit card, debit card, bank transfer, Cash App, or Zelle. You may pay in full or place a 50%–70% deposit, with the remaining balance due at delivery. Once payment is confirmed we schedule your delivery. No pressure, no rush — we are here to help you make the right decision. Tip: customers paying with Bitcoin receive a 20% discount.

Yes. We offer flexible payment options including financing plans for qualifying customers through selected third-party providers. We also accept staged payments for larger orders where appropriate. Contact our sales team before placing your order to discuss what financing options may be available for your specific purchase.

For safety reasons, we don't offer in-person or depot viewings before purchase. All our containers are honestly graded and clearly described, so there are never any surprises — and we're always happy to send additional photos, a video walkthrough, or a detailed condition report on request so you know exactly what you're getting before you commit.

No minimum at all. We sell single units to large fleet orders. Whether you need one 8ft storage unit or fifty 40ft containers, we can accommodate your requirements. Volume discounts are available for multi-unit orders — contact us to discuss pricing.

Yes, absolutely. We serve homeowners, sole traders, small businesses, large corporations, construction companies, event organisers, and government agencies. Every customer receives the same quality of product and level of service regardless of the size of their order.

Yes. We can hold a specific unit for you with a small deposit while you confirm your site details, delivery window, or internal approvals. Contact us to arrange this and we'll confirm availability and the hold period.

For standard products with a straightforward delivery location, we can typically provide a quote within the same business day — often within a few hours. For custom conversions or complex site requirements, it may take 1–2 business days to provide an accurate quote.

Yes. We can assist with zoning permits for your container or portable building. Permit fees vary by state and ZIP code, so contact our team with your location and project details and we'll help you understand what's required and what it will cost.

We offer three delivery options to suit different timeframes and budgets. Express Delivery arrives in 3–7 business days, Standard Delivery arrives in 7–12 business days, and Economy Delivery arrives in 10–15 business days. Our team will confirm the right option and exact timeframe for your location when you place your order.

Yes. We deliver to all 48 contiguous US states as standard, and to Alaska and Hawaii on request (additional freight charges apply for AK and HI). We maintain depot locations across the country — from the East Coast to the West Coast — so we're never far from your project. Give us your zip code and we'll confirm your nearest depot and delivery cost the same day.

Our Standard Delivery option takes 7–12 business days from the date your order is confirmed and payment is received. If you need it faster, our Express Delivery option arrives in 3–7 business days, and our budget-friendly Economy Delivery option arrives in 10–15 business days. We'll always confirm your expected delivery window when you place your order.

Please ensure you have: a firm, level surface for the container (concrete, compacted hardcore, or railway sleepers are ideal — avoid soft soil or slopes); clear vehicle access of at least 10ft wide with 14ft overhead clearance; sufficient access length for a vehicle up to 60ft long; and a responsible adult on-site to direct placement and sign the delivery paperwork. If you have any access concerns, contact us before your delivery date.

Our tilt-bed flatbed truck will position alongside your desired placement area, tilt the bed, and slide the container into position. The driver will work with you to get the unit as close to your ideal position as the vehicle access allows. For sites requiring crane or forklift placement, or where access is particularly restricted, our Delivery and Installation service covers this with the appropriate specialist equipment. Additional charges apply for this service and will be quoted upfront.

Don't worry — we've delivered to some extremely challenging locations over the years. Contact us before ordering and describe your site access. We'll advise the best approach, whether that's a smaller delivery vehicle, crane hire, block-and-tackle rigging, or our full forklift/crane installation service. Wherever you are, we will find a way to get your container to you.

Yes, we deliver to construction sites regularly. Please ensure our driver is able to access the site during working hours, that there is a clear area for the container, and that a site representative is available to direct placement and sign for the delivery. If the site has a traffic management plan or specific delivery windows, please let us know in advance.

Yes. We will always contact you at least 24 hours before your scheduled delivery to confirm the arrival window. On the day, the driver will also call approximately 1 hour before arriving. We understand that being available for a delivery requires planning on your part, and we respect your time.

We stock a wide range — 10ft, 20ft, 30ft, and 40ft standard shipping containers, 40ft high-cube containers (extra headroom), container homes, container offices, trailer offices, steel anti-vandal cabins, jackleg cabins, flat pack cabins, toilet and shower welfare blocks, and site security units. We also offer custom conversions and modifications to any spec. Browse our full range in the shop or contact us directly for availability on a specific size or configuration.

A One-Trip container has made a single cargo shipment and is in near-new condition — minimal surface marks, no significant rust, tight-fitting doors. It's the closest thing to brand new at a lower price than a factory-new unit. A Grade A container is certified wind and watertight and structurally sound, but has been used in normal shipping service and will have surface rust, dents, and paint marks consistent with its working life. For general storage, Grade A is excellent value. For conversions, offices, or customer-facing applications where appearance matters, we recommend One-Trip.

All Grade A and One-Trip containers are certified wind and watertight at time of sale. Every container is inspected before dispatch. If a unit does not meet this standard, it is either repaired and then sold as Grade A, or clearly described and sold as Grade B at a reduced price. We never misrepresent the condition of any unit we sell.

Yes. We offer a full in-house conversion service. Common modifications include extra personnel doors and roller shutters, windows and roof lights, spray foam or board insulation, internal wall lining and flooring, full electrical installation (lighting, sockets, heating, data), external repainting in any RAL or BS colour, shelving and racking systems, and mechanical ventilation. Contact us with your full specification and we'll provide a detailed, itemised conversion quote.

A well-maintained Corten steel shipping container will typically last 25 years or more on land. They are engineered to survive ocean voyages in the world's most extreme conditions, so dry land storage is relatively easy duty. We recommend an annual inspection and prompt treatment of any surface rust with a rust-inhibiting primer to maximise the lifespan of your unit.

Standard shipping containers are designed and engineered to be stacked up to 9 units high when fully loaded in a shipping yard. For on-site stacking we recommend a maximum of 2–3 units and advise consulting a structural engineer to confirm the ground bearing capacity of your site. We can supply compatible stacking units and advise on the best configuration for your specific project.

We source our containers from reputable shipping lines and assess the cargo history where possible. If a container was previously used to carry chemicals or foodstuffs, this will be disclosed. For conversion projects or any use where residue could be a concern, we recommend One-Trip containers which have not been used for general cargo. If you have specific requirements, please discuss them with our team before ordering.

PrimeBoxSolutions was founded to serve the growing North American demand for quality portable storage and building solutions. Since then we've built our reputation as one of the country's most trusted container suppliers, bringing the same standards of honesty, quality, and customer service to every order we fulfil.

Our US headquarters is located at 1245 E Watson Center Road, Carson, CA 90745. We operate depot locations across the country to support our nationwide delivery network. Contact us with your location and we'll identify your nearest depot.

We have been serving customers for 5 years in the container and portable building industry. Our team brings deep expertise across container sales, logistics, conversion, and customer service — meaning you're always speaking to people who genuinely know the product.

We have depot locations across all US states to support our nationwide delivery network. Having depots close to our customers means shorter transit times, lower delivery costs, and drivers who know the local roads and access conditions. When you contact us with your zip code, we'll confirm your nearest depot and typical delivery timeframe.

For safety reasons, we do not allow customers inside the warehouse or accept in-person visits during sales. Our team handles every order remotely by phone and email so we can give you our full attention — reach us at 909-909-4461 or support@primeboxsolutions.com, Monday to Friday, 8:00AM – 8:00PM, or book an appointment using the button at the top of the page.