Our accepted payment methods and the terms that apply to all orders.
We accept the following payment methods for all orders:
Every order begins with a formal quote invoice sent directly to your email. This document clearly shows the unit(s), delivery charges, applicable sales tax, and total amount due. There is no pressure — review it at your own pace. If you are happy with everything, sign and return it and we will issue your payment invoice promptly. If you have any questions about your quote, contact our team and we will clarify anything you need before you commit.
All prices are in US Dollars (USD). Prices are subject to change without notice; however, once a quote is accepted and signed, the price is locked in for 30 days. After 30 days, we reserve the right to requote if costs have changed materially.
Sales tax will be applied where required by law based on your delivery location. The applicable rate will be shown clearly on your invoice before payment is taken. Some customers and purchase types may qualify for a sales tax exemption — refer to our Sales Tax Policy for details.
We understand a container purchase is a significant investment. Through our finance partners we offer monthly payment plans for customers who qualify. Terms, rates, and eligibility are determined by the finance provider. To enquire, contact our sales team before placing your order and we will provide the relevant application details.
All card payments are processed through SSL-encrypted, PCI DSS-compliant payment gateways. We do not store your full card number, CVV, or banking credentials on our systems at any time. Our website uses HTTPS throughout to ensure your data is protected during transmission.
If you believe an error has been made with your payment, please contact us at support@primeboxsolutions.com before initiating a chargeback with your bank or card provider. Most billing queries can be resolved quickly and directly. Chargebacks initiated without prior contact may result in an order hold and additional administrative charges.
For safety reasons, we do not allow customers inside the warehouse or accept in-person visits during sales. Every order is handled remotely by phone and email, and your unit is delivered directly to your site — there is no in-person pickup option. Once your payment or deposit is made, the unit is fully reserved under your name and scheduled for delivery.
You may pay for your order in full upfront, or secure your unit with a deposit of 50%–70% of your total order value.
Any remaining balance is due and payable upon delivery. Our team will confirm your exact deposit amount and remaining balance on your invoice before you place your order.
Payment questions? Contact our accounts team: Phone: 909-909-4461 | Email: support@primeboxsolutions.com | Monday – Friday, 8:00AM – 8:00PM.
